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Working at Spicerhaart
You will be working within the Client Accounts team for Spicerhaart, a national estate & lettings agent.
You're based in Newport, this department is responsible for processing all financials relating to our clients (landlords & tenants) in a timely and accurate manor as well as providing other administrative support to the overall lettings operation.
You do not need to have previous experience of lettings or client accounting as will provide you with full training, however working within client accounting would be desirable. To successful, we would recommend you have excellent numeracy and literacy skills, (GCSE Maths and English grade C or above) and be proficient with MS Office.
The Role
- You will encounter numerous tasks within an administrative and accounting capacity.
- You're responsible for various weekly, monthly and ‘as and when’ administrative and accounting duties.
- Handle incoming and outbound telephone calls and emails, providing support to our lettings administration and property management teams as well as our lettings branches.
- Work to agreed targets and deadlines whilst maintaining a high level of accuracy.
- Conform to company policy and appropriate legislation (eg Data Protection).
- Any other duties reasonably requested.
We are offering a basic salary between £15,600 - £16,010
Your working hours will be:
Monday to Friday 9.00 - 17.30
What you need
- Excellent written, verbal communication and interpersonal skills.
- Ability to work alone and as part of a team.
- Time management and organisational skills.
- High level of accuracy and the ability to self check.
- Proficient in using MS Word, Excel & Outlook and good general keyboard skills.
- Ability to work under pressure.
- Excellent attendance and punctuality.
The finer details
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- We’ll need evidence of your right to work in the UK, in the form of:
- Proof of Address
- Passport/Birth Certificate
- National Insurance
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Spicerhaart be moved – Come join us as a Personal Move Assistant
Spicerhaart offers their staff a competitive basic salary depending on experience between £16,500 and £21,000 per annum plus uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk
-
Spicerhaart be moved – Come join us as a Personal Move Assistant
Spicerhaart offers their staff a competitive basic salary depending on experience between £16,500 and £21,000 per annum plus uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk
-
Spicerhaart be moved – Come join us as a Personal Move Assistant
Spicerhaart offers their staff a competitive basic salary depending on experience between £16,500 and £21,000 per annum plus uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk
-
Personal Move Assistant
We offer a competitivebasic salary between £16,500 and £21,000 per annum depending on experience with uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
We have a very competitive working environment with ongoing training and development opportunities.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk or call us on 01206 732442.
-
Personal Move Assistant
We offer a competitivebasic salary between £16,500 and £21,000 per annum depending on experience with uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
We have a very competitive working environment with ongoing training and development opportunities.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk or call us on 01206 732442.
-
Personal Move Assistant
We offer a competitivebasic salary between £16,500 and £21,000 per annum depending on experience with uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
We have a very competitive working environment with ongoing training and development opportunities.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk or call us on 01206 732442.
-
Personal Move Assistant
We offer a competitivebasic salary between£16,500 and £21,000 per annum depending on experience with uncapped commission in a competitive working environment with ongoing training and development opportunities.
Location - Colchester Head Office, CO3 3LD
Spicerhaart is one of the UK’s most innovative estate agency groups, combining the largest independent residential sales and lettings network with one of the biggest integrated financial service businesses in the country.
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.
The PMA role is to support our branch network with growth in market share. Your role will include dealing with a high volume of calls both inbound and outbound whilst maintaining an excellent 5* service. A Personal Move Assistant’s role is to find out the customers why and ensure our brand can deliver this. KPI’s are measured on property valuations, arranging viewings, applicant registration and cross-selling any additional services.
The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills.
We have a very competitive working environment with ongoing training and development opportunities.
If you are a tenacious sales personand want to be rewarded for your excellent sales and 5 star service skills then do not hesitate to send your CV over to Lesley.Miller@spicerhaart.co.uk or call us on 01206 732442.
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What you will be responsible for?
One of our greatest achievements over the past couple of years is that of our 'Employed'Division' which has grown in profitability and popularity nationally with clients and candidates. Now, due to the growth of this new department, we are able to offer a highly-rewarding opportunity for an experienced Divisional Sales Manager to drive the momentum and nurture the talent within our teams.
The purpose of this role will be to establish leadership and direction to a highly talented team of employed Mortgage and Protection advisers within our Employed Division.
Who you will be reporting to
You will be reporting to and working conjunctly with one of our most experienced and successful Sales Directors to monitor implement and evaluate business sales targets to achieve the required growth in revenue and protection sales in line with the budget and agreed sales targets.
Who you will be responsible for
You will recruit, support and develop a team of up to 15 Mortgage and Protection Advisers, helping them to achieve their individual Business Plans, working with them to drive their income whether that’s through helping them identify Lead Sources, improving their mortgage productivity or increasing the cross sales within their business.
Your day to day duties
You play a key part in the recruitment, development and retention of your team. You will fulfil the role of Supervisor as defined in our network's (Openwork) Performance Management Scheme.
Excellent stakeholder relationship skills are vital in your role, working closely alongside Estate Agency and New Homes Introducers to ensure a consistent and joined up approach is adopted in respect to all business development activities.
As the Divisional Sales Manager, you will act as the 'Champion' for the "fully protected mortgage" (FPM) concept and ensure the sales process is followed. You will work closely with our in-house Training and Compliance Teams to continually develop and review the training and development needs of the employed mortgage advisers in your region.
This is more than just a job; this is your chance to develop a career in one of the most in-demand mortgage brokerages in the country. Just Mortgages want to help you grow and develop with your team as we continue to grow the business to new heights.
What you can Expect
This is an opportunity for a real leadership role to further your career in finance services management, giving you an immense degree of satisfaction, recognition and reward.
You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional and financial goals. We’ll offer a competitive salary based on your experience and our commission structure will keep your take-home pay very healthy indeed.
What will your industry-leading package look like?
- First Year’s Expected Earnings £80k-£90k OTE
- A competitive Basic salary of c.£35,000
- Prestigious company BMW car along with other perks throughout the year
- Laptop
- Lucrative earning potential through a competitive, uncapped commission structure
- 28 days holiday including statutory
- Pension
- On-going training and development
- Incentives and rewards
What you will need
This role is ideal if you have already achieved an industry relevant Professional Qualification (i.e. CeMap or a similar qualification) and have a minimum of 2 years in a Sales Management role, preferably with Mortgage and Protection Advisers within an estate agency. Your career journey will have given you experience in leading, motivating and influencing sales people in a customer facing environment.
You will be both results orientated and be able to embrace accountability and responsibility. Each member of the Just Mortgages team acts with a spirit of professionalism, humility and integrity towards each other and towards our clients.
Skills you will need
- Well-developed analytical skills to identify trends from management information and sales observations
- Ability to implement actions and development plans required to improve performance
- Excellent communication abilities, both in writing and verbally
- Ability to monitor, evaluate and develop others
- Experience in effectively implementing processes and make changes quickly and efficiently
- Know the difference between a career and a job and use this to develop your team
Knowledge you will need
- An excellent knowledge of Financial Services' core products
- Practical understanding of regulatory issues and the impact on each and every sale
- In-depth understanding of Estate Agency business practices
- An expert in the housing market and mortgage broking best practice
- Working knowledge of how to identify and maximise business opportunities within the estate agency environment
- Working knowledge of legislation impacting on a Financial Services business, specifically a mortgage and protection business
- A good level of technical and e-commerce knowledge in order to train Mortgage and Protection Advisers to promote our services efficiently and effectively
Your next step
We really want to hear from you - simply apply online and we will be in touch within 10 working days
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know.
To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs
-
What you will be responsible for?
One of our greatest achievements over the past couple of years is that of our 'Employed' Division' which has grown in profitability and popularity nationally with clients and candidates. Now, due to the growth of this new department, we are able to offer a highly-rewarding opportunity for an experienced Divisional Sales Manager to drive the momentum and nurture the talent within our teams.
The purpose of this role will be to establish leadership and direction to a highly talented team of employed Mortgage and Protection advisers within our Employed Division.
Who you will be reporting to
You will be reporting to and working conjunctly with one of our most experienced and successful Sales Directors to monitor, implement and evaluate business sales targets to achieve the required growth in revenue and protection sales in line with the budget and agreed sales targets.
Who you will be responsible for
You will recruit, support and develop a team of up to 15 Mortgage and Protection Advisers, helping them to achieve their individual Business Plans, working with them to drive their income whether that’s through helping them identify Lead Sources, improving their mortgage productivity or increasing the cross sales within their business.
Your day to day duties
You play a key part in the recruitment, development and retention of your team of Mortgage and Protection Advisers in line with Just Mortgages' already successful recruitment strategy. On a day-to-day basis, you will fulfil the role of Supervisor as defined in our network's (Openwork) Performance Management Scheme. Ensuring that a robust processes are in place across the business and aiding the delivery of a consistent and high quality customer service at every opportunity.
Excellent stakeholder relationship skills are vital in your role, working closely alongside Estate Agency and New Homes Introducers to ensure a consistent and joined up approach is adopted in respect to all business development activities.
As the Divisional Sales Manager, you will act as the 'Champion' for the "fully protected mortgage" (FPM) concept and ensure the sales process is followed. You will work closely with our in-house Training and Compliance Teams to continually develop and review the training and development needs of the employed mortgage advisers in your region.
You will enjoy delivering a challenging and rewarding environment which encourages staff to continually add value and improve both professionally and personally through strong team leadership and management.
This is more than just a job; this is your chance to develop a career in one of the most in-demand mortgage brokerages in the country. Just Mortgages want to help you grow and develop with your team as we continue to grow the business to new heights.
What you can Expect
This is an opportunity for a real leadership role to further your career in finance services management, giving you an immense degree of satisfaction, recognition and reward.
You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional and financial goals. We’ll offer a competitive salary based on your experience and our commission structure will keep your take-home pay very healthy indeed.
Did we mention that we have sent our top performing Managers to ‘once-in –a-lifetime’, all-inclusive company holidays to Bangkok, New York and Abu Dhabi? We also host some of the most lavish conferences in the industry in the UK's most eloquent locations.
What will your industry-leading package look like?
- First Year’s Expected Earnings £80k-£90k OTE
- A competitive Basic salary of c.£35,000
- Treated fairly and respected for your efforts
- Prestigious company BMW car along with other perks throughout the year
- Laptop
- Lucrative earning potential through a competitive, uncapped commission structure
- 28 days holiday including statutory
- Pension
- Career Opportunities
- On-going training and development
- Incentives and rewards
- You will receive a sense of true job security in a long and successful career with Just Mortgages
What you will need
This role is ideal if you have already achieved an industry relevant Professional Qualification (i.e. CeMap or a similar qualification) and have a minimum of 2 years in a Sales Management role, preferably with Mortgage and Protection Advisers within an estate agency or retail environment. You will have an excellent level of technical and e-commerce knowledge particularly relevant to the housing and mortgage market. The career journey you will have already embarked upon will have given you experience in leading, motivating and influencing sales people in a customer facing environment.
You will also be both results orientated and be able to embrace accountability and responsibility. Each member of the Just Mortgages team acts with a spirit of professionalism, humility and integrity towards each other and towards our clients.
Attitude you will need
- You will be a 'get things done' kind of person
- You are strong and confident in your manner, working well under pressure and demonstrating a can-do attitude
- You employ a systematic and structured approach to achieve goals
- Supports team members by encouraging participation and asking for their involvement
Skills you will need
- An ability to inspire, lead and influence
- Well-developed analytical skills to identify trends from management information and sales observations
- Ability to implement actions and development plans required to improve performance
- Excellent communication abilities, both in writing and verbally
- Ability to monitor, evaluate and develop others
- Experience in effectively implementing processes and make changes quickly and efficiently
- Know the difference between a career and a job and use this to develop your team
Knowledge you will need
- An excellent knowledge of Financial Services' core products
- Practical understanding of regulatory issues and the impact on each and every sale
- In-depth understanding of Estate Agency business practices
- An expert in the housing market and mortgage broking best practice
- Working knowledge of how to identify and maximise business opportunities within the estate agency environment
- Working knowledge of legislation impacting on a Financial Services business, specifically a mortgage and protection business
- A good level of technical and e-commerce knowledge in order to train Mortgage and Protection Advisers to promote our services efficiently and effectively
Your next step
We really want to hear from you - simply apply online and we will be in touch within 10 working days
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know.
To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs
-
What you’ll be responsible for
To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.
Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company’s brand values and Core Beliefs at all times.
This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.
You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.
Your responsibilities will include the following tasks:
- Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
- Deliver training programmes for Spicerhaart’s people to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist other areas within the team/department and provide cover as required.
- Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
- Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
What you can expect
This is an opportunity for a real career in Spicerhaart’s highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.
Spicerhaart’s people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
What you’ll need
You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.
This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
- CIPD Qualification in Learning and Development
- Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
- Patient, calm and focused
- Inspirational, motivational and able to influence and motivate others
- Natural ability to bring out the best in people
- Experience in different learning platforms will be an advantage
- You will possess excellent communication and presentation skills
- Self-motivation, confidence and flexibility are traits you naturally express within your current role
-
What you’ll be responsible for
To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.
Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company’s brand values and Core Beliefs at all times.
This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.
You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.
Your responsibilities will include the following tasks:
- Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
- Deliver training programmes for Spicerhaart’s people to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist other areas within the team/department and provide cover as required.
- Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
- Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
What you can expect
This is an opportunity for a real career in Spicerhaart’s highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.
Spicerhaart’s people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
What you’ll need
You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.
This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
- CIPD Qualification in Learning and Development
- Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
- Patient, calm and focused
- Inspirational, motivational and able to influence and motivate others
- Natural ability to bring out the best in people
- Experience in different learning platforms will be an advantage
- You will possess excellent communication and presentation skills
- Self-motivation, confidence and flexibility are traits you naturally express within your current role
-
What you’ll be responsible for
To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.
Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company’s brand values and Core Beliefs at all times.
This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.
You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.
Your responsibilities will include the following tasks:
- Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
- Deliver training programmes for Spicerhaart’s people to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist other areas within the team/department and provide cover as required.
- Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
- Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
What you can expect
This is an opportunity for a real career in Spicerhaart’s highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.
Spicerhaart’s people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
What you’ll need
You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.
This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
- CIPD Qualification in Learning and Development
- Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
- Patient, calm and focused
- Inspirational, motivational and able to influence and motivate others
- Natural ability to bring out the best in people
- Experience in different learning platforms will be an advantage
- You will possess excellent communication and presentation skills
- Self-motivation, confidence and flexibility are traits you naturally express within your current role
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What you’ll be responsible for
To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.
Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company’s brand values and Core Beliefs at all times.
This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.
You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.
Your responsibilities will include the following tasks:
- Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
- Deliver training programmes for Spicerhaart’s people to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist other areas within the team/department and provide cover as required.
- Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
- Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
What you can expect
This is an opportunity for a real career in Spicerhaart’s highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.
Spicerhaart’s people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
What you’ll need
You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.
This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
- CIPD Qualification in Learning and Development
- Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
- Patient, calm and focused
- Inspirational, motivational and able to influence and motivate others
- Natural ability to bring out the best in people
- Experience in different learning platforms will be an advantage
- You will possess excellent communication and presentation skills
- Self-motivation, confidence and flexibility are traits you naturally express within your current role
-
What you’ll be responsible for
To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.
Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company’s brand values and Core Beliefs at all times.
This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.
You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.
Your responsibilities will include the following tasks:
- Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
- Deliver training programmes for Spicerhaart’s people to meet with all aspects of procedural compliance and legislative requirements
- Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist other areas within the team/department and provide cover as required.
- Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
- Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
What you can expect
This is an opportunity for a real career in Spicerhaart’s highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.
Spicerhaart’s people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
What you’ll need
You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.
This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
- CIPD Qualification in Learning and Development
- Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
- Patient, calm and focused
- Inspirational, motivational and able to influence and motivate others
- Natural ability to bring out the best in people
- Experience in different learning platforms will be an advantage
- You will possess excellent communication and presentation skills
- Self-motivation, confidence and flexibility are traits you naturally express within your current role
-
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.
Accounts Assistant £16,000-£18,000 plus study support
Purpsose of the role
To provide support to the Lettings Finance Manager. To assist in day to day activities involved in maintaining accurate accounting and KPI records, predominantly for the Lettings businesses but also to include other group companies as and when needed.
Main Duties and Responsibilities
Carrying out various accounting duties which may include, but not be limited to the following:
- Managing and posting monthly relevant journals for the Lettings Business (i.e. income and cost of sales).
- Calculating and posting monthly commission & Bonus payments for the Lettings business.
- Producing and distributing monthly P&Ls and P&L Packs.
- Posting on month end journals for other group companies.
- Assisting in preparing weekly and monthly reports – KPI’s / league tables / performance graphs.
- Assisting in preparing weekly and monthly reports – KPI’s / league tables / performance graphs.
- Responding to and resolving P&L queries from the field of branches.
- Carrying out balance sheet reconciliations
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Provide assistance throughout the Budgeting Process.
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Ad Hoc Tasks as required.
Key Skills and Experience
- AAT studier
- Strong Excel skills, and competent in Word and PowerPoint
- Strong analytical, numeric and problem solving skills
- Excellent verbal and written communication skills
- Ability to work well under pressure
- Accurate with attention to detail
- Excellent time management skills
- Willingness to learn new skills
Please send your CV to Shawn.Leaver@spicerhaart.co.uk.
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Spicerhaart is the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property. We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join Spicerhaart you become part of the Spicerhaart family. Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success. We expect you to do all that you can to meet our expectations and achieve our personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.
Main purpose of the role
We are looking for a Digital Assistant to join our busy Marketing team at Colwyn House. The role will be responsible for creating, managing and reporting on email campaigns and social media strategies to promote our developer’s property developments. This is a perfect opportunity for a marketing graduate.
Activities/Main Duties
- Email campaigns: Using our email software to generate and send out targeting email campaigns to our customers. Testing, monitoring and reporting will be require in order to fully optimise all email activity as part of the digital strategy.
- Social media: Assisting the Digital Marketing team with our social media strategy including:
- Setting up, testing and monitoring of campaigns across social media including Facebook, Twitter and Instagram.
- Monitoring and updating social media channels
- Assisting branches with logins and troubleshooting
- Complaints handling where necessary
- Digital marketing reporting: Assisting with digital marketing reporting, analytics, measuring ROI
- Training: Assisting with the creating and editing guidelines, set-up documents across brands and training documents
- Review management: Assisting with the reputation management and crisis management working with our customer experience team and external PR agencies
- Websites:
- Assisting with the content creation for new build developments, news articles and blog posts for the brands using our CMS system.
- Reporting of microsites for our Land and New Homes division as part of the digital reports for our developments.
- Branding: Maintain and assisting with online branding of the brands of Spicerhaart
Success Measures
- Meet agreed objectives and deadlines
- Maximise the marketing exposure of our developments
- Successfully market our capabilities to developers
- Optimise market channels to have best return on ROI
Operational
- Excellent customer service skills
- Proficient IT skills particularly in the use of spreadsheets and databases.
- Excellent project management skills
- Excellent time management and organisational skills
- Excellent written, verbal and intercommunication skills
- Attention to detail & analytical mind
- A self-starter with a thirst for learning
- Ability to work to tight deadlines
- Demonstrate the ability to be proactive and creative
Experience and Qualifications
- Digital Marketing Experience including business Facebook & Dotmailer beneficial but not essential as full training will be given
- Minimum GCSE Grade C (or equivalent)
- Degree desirable